Replace the handover book with a record you can trust.

GuestSignal gives verified hotels one secure place to record incidents, hand over between shifts, and track issues until they're actually resolved — with the access controls and audit trail a safety record needs.

Request access See how it works

Night shift, Room 412

"guest in 412 said noise complaint again, told him wed sort it, forgot to tell morning team last time this happened twice this wk..."

↓ recorded once, seen by the right people

TypeNoise complaint

LocationRoom 412

Related2 prior incidents, same room

StatusHanded to day shift

How it works

One record, not four disconnected ones.

Record the incident once

A duty manager logs what happened, where, and who's involved. It's structured from the start, so nothing depends on someone's handwriting or memory later.

Hand it to the next shift

Duty manager handovers replace the paper book. The incoming shift sees exactly what's open, what's resolved, and what still needs attention — no re-explaining over the counter.

See what's come up before

When a new incident matches the pattern of a past one — same guest, same room, same issue — GuestSignal surfaces it, so your team isn't making a decision blind.

Track it until it's actually closed

Operational issues stay visible until someone resolves them — not until someone stops mentioning them at the morning meeting.

Built for what's at stake

Access matches responsibility, not convenience.

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Organisation-level isolation

Every hotel's data is walled off at the database level. Staff at one property can never see another property's incidents, even within the same group.

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Full audit trail

Every incident, handover, and edit is logged automatically and can't be altered after the fact — so the record holds up if it's ever questioned.

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Data minimisation by default

We store what's operationally necessary, not full guest records. GuestSignal is built to GDPR principles from the schema up, not bolted on afterward.

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Verified organisations only

There's no public sign-up. Every hotel is approved before it gets access, and every account belongs to a real, checked organisation.

If your handover book has ever gone missing, this is for you.

GuestSignal is available to approved hotel organisations. Tell us a little about your property and we'll be in touch.